CLIENT CASE STUDIES
“JJH Consulting provided extraordinary leadership and guidance at Syracuse University for our ERP system implementations. Without this executive management of our projects, we would not have been successful.”
Amir Rahnamay-Azar, CFO and Senior Vice President, Syracuse University
A key aspect of ASU's project strategy to reduce risk was to invest in a third party independent Quality Assurance process. ASU decided to utilize JJH Consulting to provide the Project Quality Assurance (QA) Reviews. JJH Consulting provided quarterly QA Reviews throughout the duration of the project. The project went live in July 2018 and was very successful, on time and on budget. In addition to the QA Reviews, ASU has also consulted with JJH Consulting related to their operations support model.
CMU implemented Workday HCM. The project started to have some issues and they delayed their implementation. CMU decided to utilize JJH Consulting to conduct an Assessment and Risk Analysis. The results of the assessment led CMU leadership to utilize JJH Consulting in a Project Leadership Support role through the duration of the project. CMU also utilized JJH Consulting to review their support model for operations, Stabilization and Support Analysis. Since JJH Consulting came into the project during the later stages of the project, CMU asked JJH Consulting to perform Workday Optimization Operations Analysis after the application went live. After the Workday HCM application was stable and successfully performing the necessary operations, CMU leadership asked JJH Consulting review their IT operations from a cost standpoint. JJH Consulting performed IT Operations Guidance and developed an IT Cost Study Report that identified significant cost savings from an IT perspective.
Workday Platform Implementation
Claremont McKenna College is part of the Claremont Colleges Consortium undergoing a Workday HCM, Financials and Student implementation. Due to the significance of the project, Claremont McKenna College has decided to engage JJH Consulting to provide strategic advisory services for the duration of the project. The strategic advisory services that JJH Consulting is providing includes Project Leadership Support, Quality Assurance and Readiness Support.
Strategic Advisory Support
Clemson has provided Medicaid systems (MITS) support for the South Carolina Department of Health and Human Services (DHHS) for the last 20 years. It was decided during 2018 that Clemson would work with DHHS to transition the systems and application support to DHHS directly. The MITS Transition Program, as it is being called, is a five year program. Clemson decided to utilize JJH Consulting in a strategic capacity to provide advisory and QA services through the duration of the program.
Workday HCM and Financials
CMSD decided to replace their HR, Payroll and Finance systems. Prior to making the decision to move forward and finalize their application selection, they utilized JJH Consulting to support their ROI Analysis and Business Case Development effort and Readiness Analysis. Once they confirmed the business case and concluded they we were ready to move forward, they utilized JJH Consulting from a Project Leadership Support perspective through the selection process. CMSD choose Workday as their ERP system and has successfully implemented the application.
Workday HCM and Financials
Huntington Library concluded that their IT operations needed better alignment with the business and therefore, IT needed a strategy. Before jumping into the development and execution of an IT Strategic Plan, Huntington Library decided to utilize JJH Consulting to perform ROI Analysis and Business Case Development to ensure the development and implementation of an IT Strategic Plan was worth the investment. Once comfortable that a plan made sense, they asked JJH Consulting to provide IT Operations Guidance and help develop the IT Strategic Plan. Once the plan was complete, Huntington Library utilized JJH Consulting to provide Project Leadership Support for the implementation of the plan. One of the aspects of the plan was the need for a new ERP system. Huntington utilized JJH consulting to perform Readiness Analysis to decide whether they were ready to move forward with a cloud application such as Workday. Huntington Library did decide to move forward and implemented Workday HCM and Financials.
JJH Consulting is performing an ERP Assessment to understand and help Ivy Tech evaluate their current ERP systems, develop a future ERP vision and help them select the appropriate systems for their future needs. The goal of Ivy Tech is to significantly improve their administrative and operational systems.
QA Reviews, Project Leadership Support, Business Process Analysis and Strategic Planning
Syracuse University (SU) has utilized JJH Consulting in several ways. One, the university decided to upgrade, streamline and implement new modules of PeopleSoft HCM as a bridge solution before they would consider going to the cloud for their ERP system. Executive Leadership decided to utilize JJH Consulting as a third party independent firm to perform Project Quality Assurance (QA) Reviews and provide Project Leadership Support to ensure the project was completed in a timely manner. The system went live July 2018. Two, SU leadership utilized JJH Consulting to perform IT Operations Guidance activities by analyzing the current financial and administrative systems and supporting Accenture as they developed strategies to enhance the SU IT data center operations. Three, JJH Consulting is currently performing business process analysis and developing strategic system plans for the financial, student, academic affairs and human resource areas. Four, SU Information Technology is utilizing JJH Consulting to analyze the IT spend across the university and within IT and develop a long-term strategic spend plan.
Workday HCM, Financials and Student
OSU has been a PeopleSoft System customer for 20+ years. Over the last multiple years, they upgraded the HRMS and Student applications on a regular basis. During the upgrades, OSU utilized JJH Consulting for their third-party Project Quality Assurance (QA) Reviews. All the upgrades were successful. Once OSU upgraded HRMS and Student to their current version, they decided to look to cloud solutions for Financials and potentially HCM and Student. OSU utilized JJH Consulting to perform the assessment which included ROI Analysis and Business Case Development, Readiness Analysis and Workday Application Assessment. Once the university decided to move forward with Workday for HCM, Financials and Student, leadership utilized JJH Consulting for Project Leadership Support, Workday Optimization Planning Analysis and Stabilization and Support Structure Analysis to initiate the project.
Financial System Readiness Assessment
JJH Consulting teamed up with ISG to perform a Financial System Readiness Assessment for the University of Arizona. The scope of the effort includes the project team reviewing and assessing the readiness of the university and the individual academic and administrative units to replace their current financial system, Kuali Financials.
Workday HCM, Financials and Student
Due to the significance of the project, UBC decided to engage a firm that could provide strategic advisory services for the duration of the project. JJH Consulting was selected to perform this function. The project is in the Architect Stage for HCM and Finance and in the Planning Stage for Student. The strategic advisory services that JJH Consulting is providing includes Project Leadership Support, Workday Optimization Planning Analysis, Readiness Support and Workday alignment.
The University of Rochester (UR) has partnered with Workday to become the first R1 institution to implement Student functionality. UR will go live with the core aspects of Student in July 2019, including Records, Advising and Student Financials. UR decided to utilize an industry best practice and incorporate bi-monthly third party Project Quality Assurance (QA) Reviews into their approach. JJH Consulting was selected to perform this critical function for the university. JJH Consulting has conducted several reviews and will continue through go-live and stabilization. In addition to the QA Reviews, JJH Consulting is also helping to provide strategic advising support for the testing, change management and operations support model development aspects of the project.
JJH Consulting performed a Readiness Analysis to understand if USC was ready to move forward with a program to significantly improve their administrative and operational systems, which included the implementation of Workday HCM. Once the program was initiated, JJH Consulting conducted an Assessment and Risk Analysis. Assessment results led to regular Project Quality Assurance (QA) Reviews. As the program progressed, the QA Review Reports identified significant challenges, and key issues and risks that needed to be mitigated. USC’s mitigation strategy was to utilize JJH Consulting for Project leadership Support, Change Support, Workday Optimization Planning Analysis and Stabilization and Support Structure Analysis. The results were a successful implementation of Workday HCM, along with Financials and Research systems. Once the implementations occurred, USC utilized JJH Consulting to support their ROI Analysis, Business Case Development and Workday Optimization Operations Analysis. In conjunction with these efforts, USC utilized JJH Consulting for several IT Operations Guidance projects, including helping to develop their IT Strategic Plan and analyzing the consolidation of IT services from two departments into one IT department.
Workday Financials Project Readiness Assessment
JJH Consulting was asked to perform a Workday Financials Project Readiness Assessment for the University of Virginia. The scope of the effort includes the project team reviewing and assessing the readiness of the university as they start the journey of replacing their current financial system and transforming their financial business processes.
Workday Financials Transformation
The University of Washington (UW) has initiated the UW Financial Transformation (UWFT) Program. The three year program will transform the financial functions of the university. The university is utilizing Workday Financials as the system to support the transformation efforts. Due to the significance of the program, UW decided to engage a firm that could provide strategic advisory services for the duration of the program. JJH Consulting was selected to perform this function. The program is in the planning stage. The strategic advisory services that JJH Consulting is providing includes Program Leadership Support, ROI Analysis and Business Case Development, Assessment and Risk Analysis, Workday Optimization Planning Analysis and Readiness Analysis.
Workday Financials and HCM
During 2018, Washington State University decided to implement Workday Financials and Human Capital Management to support their administrative functions. A key aspect of WSU’s project strategy to reduce risk was to invest in a third party independent Quality Assurance process. WSU decided to utilize JJH Consulting and ISG to provide the Project Quality Assurance (QA) Reviews. The project was initiated in 2018 and is in the Planning Phase. The QA Team will provide monthly provide QA Reviews throughout the duration of the project.